Facilitation Management Strategies: Art of Mastering Facilitation Skills

Date: 8th-9th September 2022  / ADMISSION: TBD


Meetings are conducted almost every day in organizations but mostly without the skills or methodology to do so in order to achieve a meaningful outcome. At the end many hours are wasted in unproductive time. Both employees and clients will be disgruntled and an organization cannot progress at this rate with this kind of behavior in its workforce.

Training in this course will enhance an organization’s capabilities with a proven methodology that impacts all areas of business from how you meet to how you strategize and execute. The facilitator use engagement strategies that optimize group dynamics and help the group maximize its results. The participants of this course will develop the following competencies;

  • Teamwork: towards achieving organizational goals
    • Achievement orientation: Use facilitation skills to achieve optimum results
    • Handling customers complain and attaining customer satisfaction


At the end of this course delegates should be able to;

  • Identify the key task for effective facilitation
  • Confront and overcome difficult situations
  • Evaluate the outcomes of the facilitation process
  • Understand the facilitator role and basic principles of group processes
  • Plan and structure an effective small group session, paying attention to helpful structures and interventions before, during and after a group event.
  • Use a variety of methods to direct and guide groups
  • Identify and flex your facilitation style with self-awareness, authority and presence
  • Develop strategies for managing dynamics in diverse cross cultural and intergenerational groups
  • Accurately and skillfully capture and summarize information or actions


  • What is management and its relationship with people
  • People management
  • Leadership/management styles
  • Impact of the above in in dealing with people and issues as well as discussions
  • How to build passion and commitment toward a common goal
  • Decision making and results
  • How to tie the entrepreneurial spirit to management and leadership
  • Business acumen entrepreneurial spirit
  • Famous corporate cases successes and flops
  • Identification of opportunities
  • Global thinking: linking risk management with PESTEL factors (political, Economic, Social, Technological, Environment-Legal). Each with explanation and case sharing
  • What are system and creative thinking
  • How to use system thinking to handle problems and challenges
  • Look at the complexity of key issues, problems and opportunities to affect actions (e.g. leverage opportunities and resolve issues)
  • Think outside the box
  • How to influence people and manage change
    • influencing skills
    • organizational politics, power and influence
    • major influencing techniques and how to apply
    • pros and cons of each
  • Managing team, stakeholders and behavioral modification
  • tools and techniques related to team selection and understanding and managing stakeholders and behaviors
    • building relationships and stakeholder management
    • team working
    • stakeholder analysis and management to deal with issues
    • ability to motivate: what is motivation? What makes people move/tick?
    • A look at motivation ‘on the street’ spare the theories like Maslow, Hertzberg, McGregor, Skinner etc.